Return Policy – Rocky Trade Network

Return Policy

Our Return/Refund Policy

With free or bronze shipping options all return/refund requests must be made within 10 days of delivery. If more than 10 days have passed since your purchase was marked delivered then unfortunately we can’t offer you a refund or exchange unless you opted for one of our warranty packages.

Our Warranty Packages

Additional warranty packages are available during checkout on the shipping page.

Silver Shipping Warranty: Return requests must be made within 90 days of delivery. If more than 90 days have passed since your purchase was marked delivered then unfortunately we can’t offer you a refund or exchange.

Gold Shipping Warranty: Return requests must be made within 365 days of delivery. If more than 365 days have passed since your purchase was marked delivered then unfortunately we can’t offer you a refund or exchange.

You must provide a copy of the receipt which clearly shows the date purchased, and the which warranty package was purchased during checkout, if any.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all parts included and packed securely like when you received it.

We only replace items if they have a manufacturers defect or if they are damaged during shipping. If the item was damaged by shipping you must provide pictures or video of the damaged package before it was opened to show that it was already damaged before you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines and cosmetics cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase, clearly showing the date of purchase, your name, and if you opted for any additional warranty.

Do not send your purchase back to the manufacturer/shipper address or you will not be eligible to receive a refund or replacement.

There are certain situations where only partial refunds are granted (if applicable).

For example:

  • A book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which may vary depending on the payment method and your bank/card issuer.

Late or missing refunds (if applicable)

If after 14 days you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping

We only replace items if they have a manufacturers defect or if they are damaged during shipping. If the item was damaged by shipping you will need to provide a picture or video of the box before it was opened to show the damage to the package upon its delivery to you.

If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 

Rocky Trade Network 
c/o Vapor Jedi Industries Inc.
415 Circle Drive East
Saskatoon, SK, S7K 4B4,
Canada
1-888-420-0911

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a signature requirement, and shipping insurance with a tracking number.

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